When you’re a growing organization, there are a lot of moving parts that need to manage. And depending on the complexity of the organization and how many people are involved, managing it can be frustrating. What often happens in companies is that there is a disconnect between various team members about what they believe their role is. This disconnect can result in confusion, unbalanced workloads among team members, and poor communication. Before you find yourself in this scenario, it can … Continue reading “Use A RACI Matrix To Assign Organizational Responsibility”
Strategic Planning vs. Operational Planning in Senior Living: What’s the Difference?
Strategic planning and operational planning are two very different and very essential pieces to the business puzzle. They are also areas of the business planning process that seem to fall to the wayside. First, by not understanding what purpose each plan is meant to serve and secondly, not understanding the difference. But they are different. How different, you ask? Let’s find out. Strategic Planning Strategic planning is the foundation of any business. Without it, business owners can wander aimlessly throughout … Continue reading “Strategic Planning vs. Operational Planning in Senior Living: What’s the Difference?”
Is “Cost Creep” affecting your income statement?
What is “Cost Creep”? How is it measured? How does it affect your community, division, or company? What can you do to stay out in front of it? These are some questions I hope to answer for you. Cost creep, in its basic form, is providing more care to residents than you are being compensated for. This can come about for many reasons, such as: an incorrect loaded hourly rate on which to base monthly service fees (MSF) and … Continue reading “Is “Cost Creep” affecting your income statement?”
10 Critical Steps to Increase Employee Retention
Employee retention is an area most businesses can improve on. In the heat of the moment with deadlines, phones ringing, and customers that need servicing, this is one area where short cuts are often taken. With the average entry level worker costing approximately $7,500 to turnover and executives reaching 200% of their yearly salary and some technical workers up to 400% of their yearly salary, this shortcut can be a costly proposition. Thought we’d start the year off with … Continue reading “10 Critical Steps to Increase Employee Retention”
Conduct a S.W.O.T. Analysis Before You Need a S.W.A.T. Team!
You have the ability to take your business wherever you can imagine. The first step in any journey is planning. The old mantra goes, plan your work and work your plan. Those are great keys to success. Develop a plan and then focus and stick to it. Not that it won’t need tweaking and adjusting along the way, but as long as you can stay focused and true to your mission and goals, you can accomplish anything in life … Continue reading “Conduct a S.W.O.T. Analysis Before You Need a S.W.A.T. Team!”