Posted on July 28, 2015July 12, 2017Categories General, Operating Expenses/Costs, Strategic Planning, UncategorizedTags , , , , , , , , , , , , , , , , , , , , ,

Is “Cost Creep” affecting your income statement?

  What is “Cost Creep”? How is it measured?  How does it affect your community, division, or company? What can you do to stay out in front of it?  These are some questions I hope to answer for you. Cost creep, in its basic form, is providing more care to residents than you are being compensated for. This can come about for many reasons, such as: an incorrect loaded hourly rate on which to base monthly service fees (MSF) and … Continue reading “Is “Cost Creep” affecting your income statement?”

Posted on January 13, 2015Categories Employee Retention, Employee Turnover, General, Human Resources, Operating Expenses/Costs, UncategorizedTags , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , 4 Comments on 10 Critical Steps to Increase Employee Retention

10 Critical Steps to Increase Employee Retention

  Employee retention is an area most businesses can improve on. In the heat of the moment with deadlines, phones ringing, and customers that need servicing, this is one area where short cuts are often taken. With the average entry level worker costing approximately $7,500 to turnover and executives reaching 200% of their yearly salary and some technical workers up to 400% of their yearly salary, this shortcut can be a costly proposition. Thought we’d start the year off with … Continue reading “10 Critical Steps to Increase Employee Retention”

Posted on September 30, 2014Categories Customer Service, Marketing Senior Housing, Operating Expenses/Costs, Senior Consumer Finances, Strategic Planning, UncategorizedTags , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Conduct a S.W.O.T. Analysis Before You Need a S.W.A.T. Team!

  You have the ability to take your business wherever you can imagine. The first step in any journey is planning. The old mantra goes, plan your work and work your plan. Those are great keys to success. Develop a plan and then focus and stick to it. Not that it won’t need tweaking and adjusting along the way, but as long as you can stay focused and true to your mission and goals, you can accomplish anything in life … Continue reading “Conduct a S.W.O.T. Analysis Before You Need a S.W.A.T. Team!”

Posted on September 23, 2014Categories General, Operating Expenses/Costs, Strategic Planning, UncategorizedTags , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

Where Do I Start?

  As you start your strategic planning for 2015 you might ask yourself “where do I start?” You have a lot of areas that you would like to tweak and improve as you start into the new year. Two great starting points are a financial wellness checkup and a SWOT analysis (SWOT is an acronym for strengths, weaknesses, opportunities, and threats). The financial wellness checkup will give you a great base to start thinking about areas where you could sharpen … Continue reading “Where Do I Start?”