Independent Living Archives

roybarker.com December 14, 2017January 15, 2018developmentAssisted Living, barker, communities, comparison, Development, differences, dunks, Independent Living, MDS, Moore Diversified Services, opportunity, roy, Roy Barker, senior, Senior Living, skilled nursing care, starbucks, success, successful, types

Are you a Dunks or Starbucks?

As I was getting my morning coffee at Dunkin Donuts, I was looking around and had a stark realization. Dunks and Starbucks are both very successful business models that serve basically the same products and yet have very different environments and price points. Coming from the South I had never given it much thought, it was pretty much Starbucks with Dunks just starting to develop properties in the area. But now, after residing in the Boston area for some time, … Continue reading “Are you a Dunks or Starbucks?”

Roy Barker July 28, 2015July 12, 2017General, Operating Expenses/Costs, Strategic Planning, Uncategorized2015 Strategic Planning, Assisted Living, budgeting, Cash Flow, cost creep, Expense Reduction, Financial Success, Improved financial margins, Improved Operating Results, Income Statement, Independent Living, Moore Diversified Services, Net Operating Income, planning, Roy Barker, Senior Housing, Senior Housing Consultant, Senior Living, Senior Living Consultant, Strategic Planning, Strengths, successful 2015

Is “Cost Creep” affecting your income statement?

What is “Cost Creep”? How is it measured? How does it affect your community, division, or company? What can you do to stay out in front of it? These are some questions I hope to answer for you. Cost creep, in its basic form, is providing more care to residents than you are being compensated for. This can come about for many reasons, such as: an incorrect loaded hourly rate on which to base monthly service fees (MSF) and … Continue reading “Is “Cost Creep” affecting your income statement?”

Roy Barker January 13, 2015Employee Retention, Employee Turnover, General, Human Resources, Operating Expenses/Costs, Uncategorized2015, 2015 Strategic Planning, budgeting, Cash Flow, changes, Company Culture, Employee recognition, employee retention, Employee screening, Employee Turnover, Expense Reduction, Financial Success, Goals, Happy Customers, HR, Human Resourcese, Improved financial margins, Improved Operating Results, improved terminal value, Income Statement, Independent Living, MDS, mentor, Moore Diversified Services, Net Operating Income, operational changes, Opportunities, Optimization, Orientation, planning, productivity, reaching goals, Roy Barker, Senior Housing, Senior Housing Consultant, Senior Living, Senior Living Consultant, Skilled Nursing, Strategic Planning, Strengths, successful 2015, SWOT, Training 4 Comments

10 Critical Steps to Increase Employee Retention

Employee retention is an area most businesses can improve on. In the heat of the moment with deadlines, phones ringing, and customers that need servicing, this is one area where short cuts are often taken. With the average entry level worker costing approximately $7,500 to turnover and executives reaching 200% of their yearly salary and some technical workers up to 400% of their yearly salary, this shortcut can be a costly proposition. Thought we’d start the year off with … Continue reading “10 Critical Steps to Increase Employee Retention”

Roy Barker October 9, 2014Customer Service, General, Operating Expenses/Costs, Strategic Planning, Uncategorized2015, 2015 Strategic Planning, Assisted Living, budgeting, changes, Expense Reduction, Goals, Happy Customers, Improved Operating Results, Independent Living, MDS, Moore Diversified Services, operational changes, planning, reaching goals, Roy Barker, Satisfied Customers, Senior Housing, Senior Housing Consultant, Senior Living, Senior Living Consultant, successful 2015

What Else is Aging at Your Community?

This is a continuation of the top priorities for success in 2015 and beyond. Previously, we talked about increasing resident age and acuity levels. In this edition, we will explore the impact of age on the physical plant. Because there were a lot of communities built in the 1980s and 1990s this has led to quite a bit of older inventory still in use today. Some owners have done a great job keeping up and some … not so … Continue reading “What Else is Aging at Your Community?”

Roy Barker September 30, 2014Customer Service, Marketing Senior Housing, Operating Expenses/Costs, Senior Consumer Finances, Strategic Planning, Uncategorized2014 Results, 2015, 2015 Strategic Planning, Assisted Living, budgeting, Cash Flow, changes, Expense Reduction, Financial Success, Goals, HR, Human Resourcese, Improved financial margins, Improved Operating Results, improved terminal value, Income Statement, Independent Living, Marketing, MDS, Moore Diversified Services, Net Operating Income, Operations Analysis, Opportunities, Optimization, planning, productivity, reaching goals, Roy Barker, Senior Living Consultant, Strategic Planning, Strengths, successful 2015, SWOT, Threats, Weakness

Conduct a S.W.O.T. Analysis Before You Need a S.W.A.T. Team!

You have the ability to take your business wherever you can imagine. The first step in any journey is planning. The old mantra goes, plan your work and work your plan. Those are great keys to success. Develop a plan and then focus and stick to it. Not that it won’t need tweaking and adjusting along the way, but as long as you can stay focused and true to your mission and goals, you can accomplish anything in life … Continue reading “Conduct a S.W.O.T. Analysis Before You Need a S.W.A.T. Team!”